PrivacyPolicy

1. Who We Are

CCTV Experts is a professional security and surveillance installation company based in Dubai, UAE. We provide CCTV installation, access control, structured cabling, data networking, audio visual systems, and LED TV installation services to residential and commercial clients across the UAE.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, make an enquiry, or engage our services.

2. Information We Collect

We may collect the following personal information:

• Your name, phone number, and email address when you submit an enquiry or contact form
• Property address or location details when requesting a site survey or quote
• Payment and billing information when you engage our services
• Communications exchanged via WhatsApp, phone, or email
• Basic usage data collected automatically when you browse our website (pages visited, device type, browser)

We do not collect sensitive personal data such as national ID numbers, biometric data, or financial account credentials through our website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes for our services
• Schedule and carry out site surveys, installations, and maintenance visits
• Process payments and issue invoices
• Send service updates, appointment confirmations, and follow-up communications
• Improve our website and service offerings
• Comply with applicable UAE laws and regulations

We will not use your information for unsolicited marketing without your prior consent.

4. Legal Basis for Processing

We process your personal data on the following grounds, in accordance with UAE data protection principles and applicable federal legislation:

• Contract performance — to fulfil a service agreement you have entered into with us
• Legitimate interests — to operate our business, respond to enquiries, and improve our services
• Legal obligation — where required by UAE law
• Consent — where you have explicitly agreed to a specific use

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted subcontractors or engineers involved in delivering your installation, on a need-to-know basis
• With payment processors and accounting software to manage invoicing
• With authorities or regulators if required by UAE law

Any third parties we work with are required to handle your data securely and in accordance with applicable privacy requirements.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry records are typically retained for 2 years. Client project records, including invoices and installation documentation, are retained for a minimum of 5 years in line with UAE commercial record-keeping requirements.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. This includes secure storage of client records, restricted access to personal data within our team, and use of encrypted communication channels where applicable.

No method of data transmission over the internet is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security.

8. Cookies & Website Tracking

Our website may use cookies and similar technologies to understand how visitors interact with our pages. This data is used in aggregate and does not personally identify you. You can control or disable cookies through your browser settings.

We do not use tracking technologies for advertising or cross-site profiling purposes.

9. Your Rights

You have the right to request access to, correction of, or deletion of your personal data held by us. You may also object to certain processing activities. To exercise any of these rights, please contact us using the details below.

We will respond to all requests within a reasonable timeframe and in accordance with applicable UAE data protection law.

10. Third-Party Links

Our website may contain links to third-party websites such as WhatsApp or mapping services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be reflected on this page with an updated date. Continued use of our services after such changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@cctvexperts.ae
• Phone: 058 870 3040
• Location: Dubai, UAE